Cynet Systems is Hiring For Senior Dev OPS/Cloud Engineer at Toronto, ON Full Time

• 10+ years of experience in software development and delivery track record in a range of technical roles
• 5 of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
• Creation, management, and maintenance of AWS & related cloud-based production system.
• Deployment and automation of packages for cloud-based system.
• Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.
• Services including, but not limited to Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis.
• Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly.
• Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS Cloud Formation and IAM Roles with AWS security best practices.
• Familiarity with monitoring solutions such as Cloud Watch, Cloud Trail, etc.
• Experience with CI/CD pipelines for deploying applications on AWS.
• Proven implementation of cloud security models, particularly identity, network, and encryption.
• Knowledge of Gitlab or other DevOps tools and CI/CD integration.
• Ensuring availability, performance, security, and scalability of AWS & related production systems.
• Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.

Criteria 2:

• 10+ years of experience.
• Developing and maintaining system design models, technical documentation and specifications.
• Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools.
• Knowledge of IVR and Workflow.
• Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
• Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration.
• Knowledge of container-based virtualization technology like Docker.
• Integration experience in building and using APIs.
• Experience applying industry web, architectural and security standards and best practices.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
• Designing, maintenance and management of tools for automation of different operational processes.
• Evaluation of new technology alternatives and vendor products.

Criteria 3:

• 5+ years of experience working with implementing Contact center solutions
• Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices.
• Knowledge and experience with Contact center implementation in Public sector setting.
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector.
• Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies.
• Experience with large complex IT projects.

Criteria 4:

• Proven technical leadership skills with ability to identify areas for improvement, and recommend solutions.
• Exceptional analytical, problem solving and decision-making skills.
• Demonstrated strong interpersonal, verbal and written communication, and presentation skills.
• Proven troubleshooting and critical thinking experience.
• Demonstrated ability to apply strong listening skills to facilitate issue resolution.
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships.
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome.
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
• A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.